Business Energy Solutions UK

1. Who We Are

In these terms, "we", "us", and "our" mean AR Heating & Plumbing Services. "You" and "your" mean the person or business who books our work or uses our website. When you ask us to carry out work, or use this website, you agree to these terms.

Address: 24 The Roundway, Watford, WD18 6LB
Phone: +44 7800 657141
Email: info@arheatingservice.co.uk

We are Gas Safe registered. All gas work is done by Gas Safe-registered engineers.

2. The Services We Offer

Boiler installation, repair and servicing
Central heating and underfloor heating installation
General plumbing and repairs
Power flushing
Thermostat installation (such as Hive and Nest)
Gas cooker, dishwasher and washing machine installation
Megaflo cylinder installation
Landlord gas safety certificates (CP12)
24-hour emergency call out

We aim to reach emergency jobs within 60 to 90 minutes, or at a time you choose. This is a target, not a promise.

3. Quotes and Prices

We give free, no obligation quotes based on the details you give us and what we can see at the time. The final price may change if the job turns out to be bigger or harder than first thought, hidden faults or damage come to light once work starts, you ask us to do extra work, or parts or materials cost more than planned. If the price needs to change, we will tell you before we carry on. A quote stays valid for 30 days from the date we send it, unless we say otherwise.

4. Booking and Access

When you book, you agree to give us safe and clear access to the work area. You should let us know about any risks, such as pets, faults or past repairs. If we cannot get access at the booked time, or you are not there, we may charge a call-out fee to cover our time and travel.

5. Payment

Payment is due once the work is done, unless agreed otherwise in writing
For larger jobs, we may ask for a deposit or stage payment
Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998
We keep ownership of parts or materials until paid in full

6. Your Right to Cancel

If you are a consumer and booked away from our premises (for example, at your home or online), you have the right to cancel within 14 days under the Consumer Contracts Regulations 2013. If you ask us to start work within 14 days and then cancel, you may need to pay for the work done up to the point of cancellation. Please tell us in writing by email or phone if you wish to cancel.

7. Our Workmanship and Guarantee

Where we install new parts, such as a boiler, the maker's warranty applies to the part. A guarantee does not cover:

Normal wear and tear
Damage caused by misuse, neglect or work by others
Faults in parts or systems we did not supply or fit
Problems caused by hard water, sludge or lack of servicing

8. Emergency and Same-Day Work

If you ask us to start emergency or same-day work at once, you agree that we can begin before the 14-day cancellation period ends. You accept you may still owe payment for work done if you cancel after we start.

GAS SAFE REGISTERED

Landlord CP12 Certificates

Renewed every 12 months

9. Our Liability

We are not responsible for:

Loss or damage that was not foreseeable
Faults in your existing system or parts we did not supply
Delays caused by things outside our control
Business losses, if you use our service for business

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.

10. Data Protection and Privacy

We handle your personal data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

View Privacy Policy →

Call +44 7800 657141

11. Governing Law

These terms are governed by the law of England and Wales. Any dispute will be dealt with by the courts of England and Wales.

Terms And Conditions