Who we are
For data protection law, we are the data controller. In this policy, "we", "us" and "our" mean AR Heating & Plumbing Services.
Address: 24 The Roundway, Watford, WD18 6LB
Phone: +44 7800 657141
Email: info@arheatingservice.co.uk
The data we collect
We may collect your name, address, phone number, email, details of work requested, records of jobs/quotes, and messages from you. We also collect basic technical data when you visit our website. Note: We do not collect card details; these are handled by a secure provider.
How we collect your data
We collect data when you fill in forms on our website, call/message us, book a job, interact on social media, or browse our site through cookies.
Why we use your data
We use your data to manage contracts, fulfil legal duties (like gas safety records), take payments, handle complaints, send service reminders, and improve our services. Where we rely on consent, you can withdraw it at any time.
Marketing
We only send marketing messages if you have agreed or where the law allows. You can opt out at any time by replying to the message or contacting us. This does not affect service-related messages.
Who we share your data with
We do not sell your data. We may share it with payment providers, parts suppliers, our staff/engineers, software/hosting providers, public bodies (like Gas Safe), or legal/accounting advisers where necessary.
Keeping your data
We keep data only as long as needed to support your job, meet tax/legal requirements, and handle claims. Gas safety records are kept for several years as required by law.
Cookies
Our website uses cookies (small files) to function correctly and for analytics like Google Tag Manager. You can control these through your browser settings.
Security
We use industry-standard steps to protect your data from loss or unauthorized access, though no system is 100% secure.
Your Rights & Complaints
You have the right to access, correct, delete, or limit the use of your data. Please contact us to exercise these rights. If you are unhappy with our handling of your data, you can contact us first, or report to the ICO (ico.org.uk | 0303 123 1113).
Changes to this policy
We may update this policy periodically. The version currently on this page is the one that applies to your use of our services.